Shipping information

At Poiod, we are proud to offer FREE shipping within the United States! Our goal is to ensure that your order arrives quickly and securely while keeping you informed every step of the way.

📦 Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to the carrier and is in transit to your address.

🚨 Peak Season Notice: During holidays or high-demand periods, processing times may extend up to 7 business days. 

🚚 Estimated Shipping Times

Once your order has been shipped, delivery times will depend on your location.

📍 United States: 2-7 business days (USPS)

Please note that during peak times, shipping carriers may experience delays outside of our control.

🔍 Order Changes & Shipping Details

It is your responsibility to provide the correct shipping address at checkout. Incomplete or incorrect addresses may result in processing delays or order cancellations.

  • If you notice an error in your shipping details, please email us at help@poiod.com within 24 hours of placing your order.
  • If we detect an address issue, we will email you within 3 business days for verification. If no response is received, we reserve the right to cancel the order.

⏳ Delayed Delivery

We strive to ensure timely delivery, but delays may occur due to external factors beyond our control, including:

  • Carrier delays (weather, logistics issues, high-volume periods)
  • Shipping disruptions (holidays, unforeseen events)

If your package is delayed, please contact USPS directly for tracking updates.

📦 Lost or Stolen Packages

Once your package has been shipped, it is out of our control. If your package is lost or stolen, please:
1️⃣ Contact USPS to file a claim.
2️⃣ Email us at help@poiod.com, and we will assist in resolving the issue.

Please note that we are not responsible for lost or stolen packages, but we will do our best to support you. In some cases, we may offer a replacement depending on the situation.

📢 Shipping Policy Updates

Poiod reserves the right to modify this policy at any time. By making a purchase, you agree to the most recent version of this Shipping Policy.

For any shipping-related questions, please contact us at help@poiod.com. 🚀