Returns & Refund Policy

Poiod Refund & Cancellation Policy

At Poiod, we are committed to providing advanced solutions that reduce pain with innovative technologies. Our products are designed with care to enhance your well-being, and we encourage you to use them for at least 14 days to fully experience their benefits.

 

Cancellation Policy

We understand that plans may change. If you need to modify or cancel your order, please do so within 24 hours of placing it. After this timeframe, your order may have already entered processing, and we may not be able to accommodate changes.

If your cancellation request is made within 24 hours, your refund will be processed within 7 business days. For assistance, please contact us at help@poiod.com.

 

60-Day Money-Back Guarantee

We stand by the effectiveness of our products and encourage you to try them for at least 14 days to experience their full benefits. If you are not satisfied after 14 days, you may return the product within our 60-day money-back guarantee period.

Please note that shipping fees (if applicable) are non-refundable. To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us at help@poiod.com. For faster processing, please include your Order Number or the Name and Email Address used for the purchase.

 

Damaged Items

We take great care in packaging our products to prevent damage during shipping. However, if your item arrives defective or physically broken, please notify us within 72 hours of delivery.

To report a damaged item, email us at help@poiod.com with a clear photo of the damage. If the damage meets our criteria, we will provide a replacement at no cost to you. Please note that:

  • Damaged packaging (such as dented boxes) is not considered product damage.
  • We do not accept returns or replacements for items damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

We strive to deliver your order in a timely manner, but delays may occur due to factors beyond our control, such as courier delays, customs processing, or shipping issues. If you experience any problems with your delivery, please contact the courier directly for assistance.

Please note that we are not responsible for any lost, stolen, or delayed packages.

 

Incorrect Shipping Address

Customers are responsible for providing a correct shipping address at checkout. If an incorrect address is submitted and we are not notified within 24 hours, we cannot issue a refund or resend the package.

 

Policy Updates

Poiod reserves the right to modify this policy at any time. Customers are responsible for reviewing the most recent version before purchasing. By completing a purchase, you agree to the terms of this Return & Refund Policy.

For any questions or concerns, please contact us at help@poiod.com.